Privacy Policy — Cadence English Studio

We take your privacy seriously and handle personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using this website or enquiring about our courses, you agree to the practices described below.

Who we are

Cadence Learning Sdn. Bhd. (“Cadence,” “we,” “us”) operates the website plumbsmart.my and provides English language tuition from our studio in Subang Jaya, Selangor. If you have any questions about this policy, contact us at [email protected].

Information we collect

Details you give us — such as your name, email, phone number and the message you send through our enquiry form.
Enrolment information — if you become a student, details needed to place you in a class and track progress, including a parent’s details for young learners.
Technical data — basic, non-identifying information your browser shares automatically, such as device type and pages visited.

How we use your information

To respond to your enquiry and arrange a trial class.
To deliver, administer and improve our courses.
To send you information you have asked for about classes and schedules.
To meet our legal and accounting obligations.

We do not sell your personal data, and we do not send marketing messages without your consent.

Keeping your data safe

We apply reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. Access is limited to staff who need it to do their work.

How long we keep it

We retain enquiry information only as long as needed to respond and, where relevant, to keep a record of our dealings with you. Student records are kept for as long as you are enrolled and for a reasonable period afterwards to meet legal requirements.

Your rights

Under the PDPA you may request access to the personal data we hold about you, ask us to correct it, or withdraw your consent to certain uses. To make a request, email [email protected] and we will respond within a reasonable time.

Third parties

Our site uses Google Fonts and an embedded Google map, which may receive limited technical data as part of delivering those services. We use trusted providers only where necessary to run our business.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with its revision date.